ONGOING SUPPORT
You shouldn’t have to start over with a new vendor every time something changes.
Your business keeps moving after a project goes live. People need help. Software changes. Security evolves. New opportunities appear. We can stay involved so you have a team that already understands where you’ve been and where you’re going.
More than a help desk.
Support matters, but a long-term technology relationship should also help the business improve over time.
01
Someone to call
A familiar team that can help when questions, problems, changes, and new ideas come up.
02
Keep things healthy
Help with users, systems, licensing, security, devices, and the day-to-day technology environment.
03
Keep moving forward
Regularly look for ways to simplify work, use what you’re already paying for, and adopt new capabilities when they make sense.
THE RELATIONSHIP AFTER GO-LIVE
Agree on the support your business actually needs.
An ongoing relationship should have a clear scope. We discuss the systems and users involved, the work to be supported and how responsibilities fit with your existing team and other providers.
Our standard support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Support arrangements for customers in other time zones can be agreed based on their needs.
Understand the environment
Review the tools, licenses, devices and recurring issues relevant to the proposed engagement.
Define responsibilities
Clarify which activities are included, who handles them and which requests need separate project planning.
Keep improvement in view
Use recurring questions and issues to identify practical changes, with priorities and additional work agreed as needs evolve.